Free shipping on orders over $150 USD. Shipped via DHL Express with tracking number and require signature upon delivery.Estimate Time of Arrival
Each piece is hand crafted to order and shipped from our workshop in Bogotá.
|Location||Shipping Days||Crafting Days||ETA|
|USA, Canada||2 - 3||4 - 6||6 - 9|
|Europe||4 - 5||4 - 6||8 - 11|
|Australia||4 - 6||4 - 6||8 - 12|
|Asia||4 - 6||4 - 6||8 - 12|
|Latam||3 - 5||4 - 6||7 - 11|
|Other||4 - 6||4 - 6||8 - 12|
Orders are processed Monday-Friday (excluding holidays). Find a shipping cost calculator at checkout.Duties
Orders may be subject to import duties, VAT or taxes at the receiver's expense. The fee varies by country and we are unable to calculate this in advance.
After Shipping Cool Features
We, in company with DHL, go above and beyond to make the delivery process as seamless as possible. Once your package shipped we offer you the following options free of charge:
Orders can be canceled without a fee if it hasn't shipped. This does not apply for custom engraved orders. We'll handle those case by case, fees may apply, calculated for each case.
We of course accept returns. We don't have a generic policy. We handle returns on a case-by-case basis with the goal of satisfying the customer. We treat our customers fairly and we expect them to treat us the same way.
We thrive to craft outstanding products. Non the less, if you are not satisfied, make the return within 15 days of receiving your order.
Please understand that custom engraved orders are non-returnable unless they are faulty. Returns are only available for unused merchandise with original packaging. Returns that do not meet our policy will incur in a restocking fee or will not be accepted. Shipping, duties and handling fees are non-returnable.
We refund to the original method of payment within 5 business days of receipt.
Contact us at email@example.com for a return.Free Returns: How to Apply
We offer free returns on faulty orders. We'll send you a pre paid label or refund the return shipping costs.
To apply for a free return please send pictures and a detailed description of the mistake to firstname.lastname@example.org.
Slight changes in color are not eligible for a free return. This is caused by the natural character of the leather selection and tanning process we use.